Customer Insights Undergraduate Placement

Vwfs; Milton Keynes; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discretionary bonus

Car scheme

Pension & benefits

Job summary

VWFS is offering an undergraduate placement in Milton Keynes within the Operational Excellence team. You will deliver management information, perform root cause and trend analyses to improve customer outcomes, and work with data using multiple systems.

The role requires studying for an undergraduate degree with a placement year, and is hybrid with 3 office days per week. Start dates usually in June/July, with a 12-13 month FTC ending around September 2026.

Qualifications

• Studying towards a Business or numerate related degree.
• Advanced PC literacy, especially Microsoft Office and Excel for reporting.
• Experience with Tableau would be desirable.
• Aptitude for analysis and confidence working with data.
• Strong communication and presentation skills.
• Able to work with stakeholders at varying levels across the enterprise.
• Good self-management and time management skills.
• Able to adhere to strict deadlines and work in a high-paced environment with frequent change.

Responsibilities

• Develop cross-functional working relationships to improve Quality Assurance oversight across Customer Operations.
• Support relevant projects by understanding the impact on customer outcomes across different business areas.
• Proactively improve outputs to anticipate future stakeholder needs.
• Identify the right input sources and take ownership of timely solutions and outputs that add value.
• Learn and use multiple systems to extract, combine and analyse relevant data.
• Carry out root cause and trend analysis based on customer outcomes, identifying risks and improvement areas.
• Support reporting activity using systems such as Tableau, Business Objects, Salesforce, Respond and CMS.

Skills

Data analysis

Stakeholder management

Communication & presentation

Excel reporting

Education

Business or numerate related degree

Tools

Tableau

Salesforce

Business Objects

Respond

CMS

Job description

About The Role

Location: Milton Keynes

Closing Date: 30th September 2026

Salary: £23,915.49

Contract: 12-13months FTC Start dates are usually in June/July

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible for this placement.

Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

We’re looking for an undergraduate to join our Operational Excellence team as a Customer Insights Undergraduate. Within this role you will be responsible for delivering management information, root cause analysis and trend analysis that help improve customer outcomes. This role is ideal if you enjoy working with data, spotting patterns, improving processes and using insight to make the customer journey better. If you want a customer insight and quality analysis placement where your work contributes to real business outcomes, we want to hear from you!

What will you be doing?

• Develop cross-functional working relationships to improve Quality Assurance oversight across Customer Operations.
• Support relevant projects by understanding the impact on customer outcomes across different business areas.
• Proactively improve outputs to anticipate future stakeholder needs.
• Identify the right input sources and take ownership of timely solutions and outputs that add value.
• Learn and use multiple systems to extract, combine and analyse relevant data.
• Carry out root cause and trend analysis based on customer outcomes, identifying risks and improvement areas.
• Support reporting activity using systems such as Tableau, Business Objects, Salesforce, Respond and CMS.

What are we looking for?

• Studying towards a Business or numerate related degree.
• Advanced PC literacy, especially Microsoft Office and Excel for reporting.
• Experience with Tableau would be desirable.
• Aptitude for analysis and confidence working with data.
• Strong communication and presentation skills.
• Able to work with stakeholders at varying levels across the enterprise.
• Good self-management and time management skills.
• Able to adhere to strict deadlines and work in a high-paced environment with frequent change.

About Us

Why apply for an undergraduate placement with VWFS?

Here at VWFS you'll be able to kick start your professional experience in the workplace. We take on 49 undergraduates each year which we find really helps our undergraduates as you all go through the programme, building your knowledge and networks together.

You’ll also benefit from:

• A focus on personal development with access to LinkedIn Learning via our ‘Degreed’ platform and a bespoke development programme throughout your placement year delivering personal management, technical and soft skills including building successful relationships, presentation skills, IT skills and data literacy.
• A supportive environment and network of colleagues to help you get your best out of the year – in a recent survey, 100% of our undergraduates said they felt valued and supported.
• The opportunity to work on real life business projects and deliver impact around topics like sustainability.
• Subsidised onsite canteen and coffee shop
• Subsidised onsite restaurant with a range of hot and cold breakfast and lunches.
• Employee Resource Groups supporting an inclusive workplace
• Social gatherings and team events & volunteering opportunities.
• Physical and mental health support with our Onsite Wellbeing Centre

Discretionary benefits include:

• Bonus: Discretionary bonus based on both personal and Group company performance(pro-rated)
• Car schemes*: The opportunity to join our popular car scheme plus car insurance cover.
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. From day 1 we provide income protection, life assurance (4x salary), will writing, retail discount vouchers, access to Care Concierge (a service to support carers of adults). Private medical insurance is available following successful completion of probation.

*More information about car schemes

Our current car schemes are under review following changes in legislation from HMRC and so whilst we don’t have full details of our car scheme to share with you now, we will let you know what this looks like as soon as we are able.

Please note: Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.