Customer Insight Analyst

Home Group Limited; Newcastle upon Tyne; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Health cash plan saving you £1,140+

34 days leave (39 with holidays)

Matching pension contribution up to 7%

Life insurance 3x salary

800+ discounts

Job summary

Home Group Limited is seeking an Analytics & Insights professional to amplify customer voice and translate feedback into actionable improvements. You will collaborate across teams to design research projects and deliver compelling reports that inform strategy.

The role offers hybrid working with a minimum of one day in the office weekly and one day a month at the Newcastle City Centre head office, within a small, collaborative customer insight team.

Qualifications

• Ability to analyse facts into clear findings.
• Significant experience in data manipulation and interpretation.
• A degree with a strong research component, an equivalent recognised qualification, or previous relevant work experience.
• Significant experience of Excel and Power BI or similar reporting software.
• Confidence in presenting information and ideas to different audiences in creative and eye-catching ways.

Responsibilities

• Work to amplify the voice of our customers.
• Analyse customer feedback to inform improvements
• Collaborate with colleagues to design research projects
• Create eye-catching and informative reports

Skills

Data analysis

Excel

Power BI

Report design

Presentation

Education

Degree with strong research component

Tools

Power BI

Job description

Salary

• Earn £37,394 per year, plus Health cash plan and instant pay access with Stream

About Home Group

Home, a place where you belong Our team is at the forefront of learning and helping Home Group to deliver an ever-better experience for our customers. We're a small team with a big remit so you'll be able to plan, prioritise, and manage your workload under pressure to meet tight deadlines. You'll show that you're personally motivated and comfortable working under your own initiative. If you want to make sure we hear everything our customers say, we'd love you to join us.

What you'll do

• Work to amplify the voice of our customers.
• Analyse customer feedback to inform improvements
• Collaborate with colleagues to design research projects
• Create eye-catching and informative reports

Why join us

We're super passionate about our customer experience and delivering on our customer promise. We're a small but perfectly formed team of four, part of the wider customer insight team. We don't just love to support our customers, we're there for each other too! Come and be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.

Technical skills & experience

• The ability to analyse facts into clear findings
• Significant experience in data manipulation and interpretation
• A degree with a strong research component, an equivalent recognised qualification, or previous relevant work experience
• Significant experience of Excel and Power BI or similar reporting software
• Confidence in presenting information and ideas to different audiences in creative and eye-catching ways.

Job details

• The role is based around standard office hours but there can be some flexibility to suit your schedule.
• It's a hybrid role with a minimum of 1 day a week in one of Home Group's offices and at least one day a month in our Newcastle City Centre head office.
• We have regular meetings as a team to ensure we work collaboratively (these can often be joined online).

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support