Customer Helpdesk Administrator

Michael Page (UK); Oldham; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

A reputable facilities management service firm seeks a coordinator to oversee local property clients, ensuring service quality and compliance with regulations. This hybrid role offers opportunities for internal progression, flexible working hours, and a starting salary of £26k plus bonuses.

Benefits

Hybrid working

Company-wide bonus

Incentive earnings

Internal progression opportunities

Flexible working hours

Qualifications

• Experience in facilities management coordination.
• Client-facing or account management duties experience.
• Basic knowledge of data entry, reporting, and documentation.

Responsibilities

• Assess client needs and develop appropriate service plans.
• Act as the primary point of contact for clients and service providers.
• Monitor service delivery to ensure quality and client satisfaction.

Skills

Verbal communication

Written communication

Active listening

Conflict resolution

Job description

• Permanent position with working life balance flexibility
• Internal progression & opportunity for development

About Our Client

The client we are working with are a reputable facilities management service firm who represents & have a large portfolio of both public & privatised clients across the NW, but more specifically, Manchester. The role will take present oversight over local property clients in order to streamline services & maintain the utmost standards.

Job Description

Key responsibilities will consist of:

• Assess client needs and develop appropriate service plans.
• Schedule and coordinate services between clients and providers.
• Act as the primary point of contact for clients, engineers, and service providers.
• Maintain accurate records, documentation, and reports.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Monitor service delivery to ensure quality and client satisfaction.
• Address client concerns, troubleshoot issues, and provide solutions.
• Collaborate with internal teams and external partners for seamless service delivery.
• Manage administrative tasks such as billing, reporting, and data entry.
• Provide support and resources to clients to enhance their well-being and independence.

The Successful Applicant

The successful candidate will possess:

• Experience in facilities management coordination.
• Experience within client-facing or account management duties.
• Strong verbal and written communication for client interaction and documentation.
• Active listening to understand client needs and concerns.
• Ability to assess client needs and find appropriate solutions.
• Conflict resolution skills to handle client concerns and provider issues.
• Basic knowledge of data entry, reporting, and documentation.
• Familiarity with relevant policies, regulations, and industry standards.

What's on Offer

• Hybrid working
• Starting salary of £26k + company wide bonus
• Incentive earnings
• Internal progression with inhouse opportunities
• Flexible working hours & shift patterns upon discretion