FM Helpdesk Administrator (FTC)

GRAHAM Group; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

GRAHAM Group is seeking an experienced Helpdesk Operator in Liverpool to join our team. This temporary role involves logging calls, tracking job progress, and general administrative duties. Ideal candidates will have strong IT skills and a commitment to service excellence.

Qualifications

• Experience as a Helpdesk Operator or in a similar role.
• Ability to work in a team and handle multiple tasks.

Responsibilities

• Log calls/jobs and allocate work orders to maintenance teams.
• Track job progress and report back to clients.
• Perform general administration duties as needed.

Skills

IT skills

Communication

Problem Solving

Tools

Control Hub

IFS

Job description

About The Role

At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers on their individual contracts.

Energised by continued growth, and boasting an annual turnover in excess of £m per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Helpdesk Operator with an appetite to succeed, we want you to join our team.

Location: Liverpool

Working Hours: 40 hours, Monday to Friday

Contract type: Temporary

The Helpdesk Operator will be responsible for:

1. Log calls / jobs on the Control Hub database utilizing service software (IFS). Calls / jobs may be received by telephone, email or in person. Allocating works orders to directly employed maintenance team and / or supply chain.
2. Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
3. Report back to clients and contract staff on job progress and completion – produce reports.
4. Uploading and amending asset information as held in the Control Hub database.
5. Operating paper based systems as necessary to complement the operating software including back-up systems.
6. General administration duties as and when required.
7. Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.