Supply Chain Helpdesk Coordinator with French

Resideo; Oldham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Resideo is looking for a Supply Chain Helpdesk Co-Ordinator to join their team in Oldham. This hybrid role requires managing relationships with internal customers and suppliers, ensuring accuracy in order processing and contributing to continuous improvement initiatives. Candidates must have experience in data entry and be fluent in both English and French. The role offers excellent career development opportunities in a global business.

Benefits

Hybrid working model

Global business opportunities

Career development opportunities

Qualifications

• Experience in data entry, admin, or customer service is essential.
• Fluency in English and French is mandatory.
• Experience in Distribution and Supply Chain is valued.

Responsibilities

• Manage day-to-day relationships with internal customers.
• Coordinate with suppliers for order confirmations and discrepancies.
• Ensure timely updates to order books and process improvements.

Skills

Data entry

Admin

Customer service

Fluent in English

Fluent in French

Tools

SAP

ERP

Planning software

Job description

ADI now have a new opportunity for a Supply Chain Helpdesk Co-Ordinator to join our growing Supply Chain team based in Oldham, Manchester.

Successful candidate will look after management of internal customers and external vendors, analyze high volume of open order books, have the ability to learn quickly, have good attention to detail and be a good team player. This role is hybrid working with 3 days in the office and 2 days working from home.

JOB DUTIES:

• Manage the relationship with Internal Customers on a day-to-day basis
• Raise purchase orders to external suppliers for non-stocked materials using SAP
• Input of supplier purchase order confirmations/date into the system
• Ensure orderbooks are up to date with minimum missing data
• Expedite purchase orders with suppliers
• Manage high volume of incoming emails
• Coordinate with other departments to achieve On Time in Full shipments to customers
• Investigate inbound inventory discrepancies
• Manage any invoice queries relating to your purchase orders
• Escalation management and coordination (fast, clear, and detailed communication to all stakeholders)
• Continuous Process Improvement on planning processes linking to business requirements.
• Improve/ liaise with suppliers to improve supply confirmation and delivery accuracy

YOU MUST HAVE:

• Data entry, admin or customer service experience
• Fluent in English and French

WE VALUE:

• Experience in Distribution and Supply Chain
• Fluent with use of planning software tools
• SAP/ERP experience
• Experience with cross-functional team leadership
• Understands commonly-used concepts, practices and procedures within a particular field
• Additional language such as french, polish, spanish or dutch

WHAT'S IN IT FOR YOU

• Hybrid working model
• Opportunity to work for a global business
• Excellent career development opportunities

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