Facilities Helpdesk Administrator

Invictus Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Helpdesk Administrator in Manchester. This entry-level position requires excellent communication and organizational skills, with responsibilities including client liaison, managing service requests, and supporting facilities management tasks. Ideal for those eager to develop within the industry and contribute to operational excellence.

Qualifications

• Experience in customer service and handling multiple tasks.
• Understanding of Health & Safety legislation.
• Experience in raising purchase orders.

Responsibilities

• Liaise with clients and manage day-to-day requirements.
• Monitor progress of reactive callouts.
• Support Engineers and Contract Managers.

Skills

Communication

Numerology

Organisation

Quick Thinking

Time Management

Attention to Detail

Client Facing Skills

Tools

Microsoft Word

Microsoft Excel

CAFM Systems

Job description

1 month ago Be among the first 25 applicants

This range is provided by Invictus Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our ideal Facilities Helpdesk Administrator will need to have:

• Good communication skills and numerology skills.
• Good organisation skills when dealing with a busy inbox and high influx of jobs.
• Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.
• Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.
• Computer literate with knowledge of Word/Excel and other Microsoft packages.
• Client Facing skills including good customer service over the phone and via email.
• Facilities Management knowledge or experience in a similar environment.
• Good attention to detail.
• Experience in raising purchase orders.
• Understanding of Health & Safety Legislation and compliance requirements.
• Ambitious with good work ethic and is open to learning new skills.
• Some knowledge or experience of working with CAFM systems.
• Experience in coordinating specialist sub-contractor and engineering visits.
• Support Engineers and Contract Managers in day-to-day requirements.
• Raising of purchase orders for material goods and subcontractor works.
• To liaise with the client team on a regular basis to ensure a proactive support of their requirements.
• To liaise with the rest of the Helpdesk Team and support where required.
• To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department.
• To assist in managing any sub-contractor visits.
• Convey and display the Company core values of respect, trust, communication, care and commitment.
• Understand job sheets and where remedial works would be required then close open jobs accordingly.
• To continually monitor and develop the local administration processes and procedures

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Accounting

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