Customer Helpdesk Administrator

Page Personnel; Oldham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading facilities management service provider is seeking a coordinator to enhance client service delivery and maintain standards across their portfolio. The role involves managing client relationships, coordinating services, and ensuring compliance with company policies, offering internal progression and a supportive work environment.

Benefits

Company wide bonus

Incentive earnings

Flexible working hours

Internal progression opportunities

Qualifications

• Experience in facilities management coordination.
• Strong communication skills for client interaction.
• Basic knowledge of data entry and reporting.

Responsibilities

• Assess client needs and develop service plans.
• Act as the primary contact for clients.
• Monitor service delivery to ensure quality.

Skills

Communication

Conflict resolution

Active listening

Education

Experience in facilities management coordination

Experience in client-facing roles

Job description

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• Permanent position with working life balance flexibility
• Internal progression & opportunity for development

About Our Client

The client we are working with are a reputable facilities management service firm who represents & have a large portfolio of both public & privatised clients across the NW, but more specifically, Manchester. The role will take present oversight over local property clients in order to streamline services & maintain the utmost standards.

Job Description

Key responsibilities will consist of:

• Assess client needs and develop appropriate service plans.
• Schedule and coordinate services between clients and providers.
• Act as the primary point of contact for clients, engineers, and service providers.
• Maintain accurate records, documentation, and reports.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Monitor service delivery to ensure quality and client satisfaction.
• Address client concerns, troubleshoot issues, and provide solutions.
• Collaborate with internal teams and external partners for seamless service delivery.
• Manage administrative tasks such as billing, reporting, and data entry.
• Provide support and resources to clients to enhance their well-being and independence.

The Successful Applicant

The successful candidate will possess:

• Experience in facilities management coordination.
• Experience within client-facing or account management duties.
• Strong verbal and written communication for client interaction and documentation.
• Active listening to understand client needs and concerns.
• Ability to assess client needs and find appropriate solutions.
• Conflict resolution skills to handle client concerns and provider issues.
• Basic knowledge of data entry, reporting, and documentation.
• Familiarity with relevant policies, regulations, and industry standards.

What's on Offer

• Starting salary of £26k + company wide bonus
• Incentive earnings
• Internal progression with inhouse opportunities
• Flexible working hours & shift patterns upon discretion