Customer Service Engineer

OMEGA, Inc.; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a leading company as a Customer Service Engineer, responsible for installing and maintaining high-tech instruments across the UK. With a focus on customer satisfaction, you'll be part of a diverse team, benefitting from a home-based role with competitive salary and benefits, including a company car and pension scheme.

Benefits

Competitive Salary

Bonus

25 holidays plus bank holidays

Company car

Pension Scheme

Access to onsite restaurant

Gym discounts

Volunteering days

Flexible working environment

Qualifications

• Demonstrable experience of working on customer sites.
• Self-motivated with good communication and organisational skills.
• Experience of working with X-Ray based scientific instrumentation is an advantage.

Responsibilities

• Install, repair and maintain complex instrumentation across the UK.
• Provide onsite and remote support across the UK.
• Ensure customer satisfaction is maintained at a high level.

Skills

Communication

Organisational skills

Problem solving

Troubleshooting

Customer satisfaction

Education

Qualifications in Electronics, Chemistry (HND or equivalent)

Job description

Customer Service Engineer page is loaded

Customer Service Engineer

Apply locations Home Working, GB time type Full time posted on Posted 30+ Days Ago job requisition id 14604

Job title - Customer Service Engineer
Location – UK – Leeds– Homebased
Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!

Partners in Discovery. Together, we achieve more.

About the role

Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK?

Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!

In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.

What you will bring to the role:

• Provide onsite and remote support across the UK

• Communicate with all parts of the business to ensure customer satisfaction maintains our NP

• Grow knowledge and experience on a variety of equipment through your career

• Use knowledge and experience in the future to support team members in a senior role

• Provide periodic weekend support for critical sites

About you:

• You need to be able to grow your knowledge, using practical skills

• Qualifications in Electronics, Chemistry to HND or equivalent level

• Self-motivated with good communication and organisational skills

• Demonstrable experience of working on customer sites.

• A passion and drive to provide the highest level of customer satisfaction

• A flexible and reliable attitude

• Experience of working with X-Ray based scientific instrumentation is an advantage.

• Well Developed problem solving and troubleshooting skills

• Will work work with all types of people, from Professors to Directors and Support staff and Colleagues

Why you should join us:

• Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.

• Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place

• Be a key member of our team in our amazing Malvern offices, with a hybrid working model

• Access to an onsite restaurant

• Gym discounts

• Volunteering days and much more

#LI-CS2

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.

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Customer Service Engineer

locations Home Working, GB time type Full time posted on Posted 30+ Days Ago

Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.