Customer-Focused Store Experience Associate

JDSports; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Sports in Glasgow is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet shoppers confidently, and keep displays sharp. You’ll help customers feel valued, replenish stock, and maintain high presentation standards as part of a motivated team.

This role offers hands-on learning in a fast-paced retail environment. You’ll process transactions, follow health and safety rules, and contribute to sales objectives by guiding customers to products and

Qualifications

• Adapt communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and ability to manage tasks.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Team collaboration

Organisational skills

Willingness to learn

Job description

JD Sports in Glasgow is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor, greet shoppers confidently, and keep displays sharp. You’ll help customers feel valued, replenish stock, and maintain high presentation standards as part of a motivated team.

This role offers hands-on learning in a fast-paced retail environment. You’ll process transactions, follow health and safety rules, and contribute to sales objectives by guiding customers to products and