Customer-Focused Security Officer — Shopping Centre (SIA/CCTV)

Abm Careers; Worcester; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

24/7 GP

Mental Health support

Cycle to work

Perks at Work

Job summary

ABM is seeking a security officer at Crowngate Shopping Centre to act as the public face of the security team. This role requires a professional, proactive attitude with a strong focus on customer service and visitor safety.

You will conduct regular site patrols, respond to incidents, and liaise with the control room, ensuring staff are briefed and supported. Shift pattern is 24 hours per week, requiring flexibility across days.

Qualifications

• SIA licence required.
• CCTV licence essential.
• First Aid training desirable.

Responsibilities

• Interact with visitors and tenants to provide first-class customer-focused service.
• Carry out regular patrols to maintain a safe, non-threatening environment.
• Respond to incidents and liaise with control room; brief the Centre team accordingly.
• Log non-conformances and emergencies; ensure timely communication with control room.
• Maintain radio discipline and follow site policies during incidents.
• Undertake additional duties as needed to support the team and business.

Skills

SIA Licence

CCTV Licence

First Aid

Job description

ABM is seeking a security officer at Crowngate Shopping Centre to act as the public face of the security team. This role requires a professional, proactive attitude with a strong focus on customer service and visitor safety.

You will conduct regular site patrols, respond to incidents, and liaise with the control room, ensuring staff are briefed and supported. Shift pattern is 24 hours per week, requiring flexibility across days.