Customer-Focused Security Officer – Shopping Centre

Abm-Industries-Inc.-2; Birmingham; On-site; GBP 18,184,000 - 26,588,000; Full time

Benefits offered by this job

24/7 GP

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work

Perks at Work

Job summary

ABM is seeking a Security Officer at Chelmsley Wood Shopping Centre to act as the public face of the Security Team, delivering exceptional customer service and maintaining a safe environment. The role requires a professional attitude, SIA and CCTV licences, and the ability to work across various shifts throughout the week.

You will patrol, monitor, and report incidents while liaising with the control room and site staff. A strong team ethic and commitment to the client are essential for success.

Qualifications

• SIA and CCTV licences are essential.
• First Aid Training is required.
• Professional, courteous and helpful conduct at all times.
• Be able to work as part of a team and own your actions.

Responsibilities

• Interact with visitors and tenants, delivering high-quality customer service.
• Carry out regular patrols of the shopping centre.
• Record and report incidents to control room and site policies.
• Ensure secure areas are reported and actioned promptly.
• Maintain clear radio communications and notebook entries.

Skills

Professional conduct

Team collaboration

Ownership of situations

Motivation and drive

Respect for staff and visitors

SIA license

CCTV license

First Aid Training

Job description

ABM is seeking a Security Officer at Chelmsley Wood Shopping Centre to act as the public face of the Security Team, delivering exceptional customer service and maintaining a safe environment. The role requires a professional attitude, SIA and CCTV licences, and the ability to work across various shifts throughout the week.

You will patrol, monitor, and report incidents while liaising with the control room and site staff. A strong team ethic and commitment to the client are essential for success.