Customer-Focused Retail Security Officer (40h) – SIA Licensed

Kingdom Services Group; Gateshead; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Colleague CARE Platform

Career progression

Referral bonus

Social Value Days

Recognition programmes

Ongoing training

Supportive team environment

Job summary

Kingdom Group is seeking a dedicated Retail Security Officer to protect Trinity Square Shopping Centre in Gateshead. This full-time role involves creating a secure and welcoming environment, patrolling the centre, and handling incidents with professionalism and care.

You will engage with customers and retailers, monitor CCTV where applicable, and report incidents accurately, supporting day-to-day operations and frontline security teams.

Qualifications

• SIA Licence required.
• Excellent communication and customer service skills.
• Professional, confident and reliable approach.
• Strong observational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.

Responsibilities

• Provide a professional and highly visible security presence throughout the shopping centre.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Conduct regular patrols of the centre and surrounding areas.
• Respond to incidents calmly, professionally, and in line with company procedures.
• Monitor CCTV systems where applicable.
• Assist retailers, visitors, and members of the public with enquiries.
• Complete accurate incident reports and relevant documentation.
• Maintain a safe, secure, and welcoming environment at all times.
• Work closely with centre management and colleagues to support operational requirements.

Skills

Communication skills

Customer service

Professional demeanor

Observational skills

Calm under pressure

Independent worker

Job description

Kingdom Group is seeking a dedicated Retail Security Officer to protect Trinity Square Shopping Centre in Gateshead. This full-time role involves creating a secure and welcoming environment, patrolling the centre, and handling incidents with professionalism and care.

You will engage with customers and retailers, monitor CCTV where applicable, and report incidents accurately, supporting day-to-day operations and frontline security teams.