Retail Security Officer

Newcastle United; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Full time

Job summary

Newcastle United in Newcastle Upon Tyne is seeking a Retail Security Officer to help maintain a safe and secure environment for customers and staff in the Club Shop. You will contribute to preventing theft and ensuring policy compliance while supporting a positive visitor experience.

The role offers a permanent contract in a fast-paced club shop setting, with opportunities to develop skills in security operations and customer service within a premier football club environment.

Responsibilities

• Monitor the premises to prevent theft, vandalism and other criminal activities.
• Conduct regular patrols of the store to ensure safety and security.
• Greet and assist customers in a friendly and professional manner.
• Respond promptly to incidents, emergencies and alarms.
• Maintain accurate records of incidents and security-related issues.
• Work closely with store management and local law enforcement where required.
• Ensure compliance with relevant laws, regulations and Club policies

Skills

Customer service

Patrol safety

Incident response

Prevention awareness

Teamwork

Tools

CCTV systems

Job description

Retail Security Officer

Permanent

Newcastle Upon Tyne

Club Shop

Be part of something bigger. Safety & Security

We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.

This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.

About the role

As a Security Officer, you will be responsible for maintaining a safe and secure environment for customers and staff, preventing theft and ensuring compliance with company policies and procedures. You will play an important role in protecting Club assets, supporting operational compliance and creating a positive experience for customers and visitor

What you’ll do

• Monitor the premises to prevent theft, vandalism and other criminal activities.
• Conduct regular patrols of the store to ensure safety and security
• Greet and assist customers in a friendly and professional manner.
• Respond promptly to incidents, emergencies and alarms.
• Maintain accurate records of incidents and security-related issues.
• Work closely with store management and local law enforcement where required.
• Ensure compliance with relevant laws, regulations and Club policies

The team

You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach

United As One.

We’recommitted to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and tomaintainan inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’recommitted to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.

This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.