SIA-Licensed Retail Security Officer | Customer-Focused

Kingdom Services Group; Newton Aycliffe; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discounts

Benefits

Training

Job summary

Kingdom Services Group is seeking a professional Retail Security Officer for Tesco Newton Aycliffe, DL5 4DH. The role focuses on a visible security presence, deterring theft, and delivering excellent customer service while supporting daily store operations.

You will work 40 hours per week on a rotating pattern Wednesday to Sunday, with shifts from early morning to late evening. A valid SIA licence is essential and previous retail security experience is desirable.

Qualifications

• SIA licence essential
• Excellent communication and customer service skills
• Retail security experience desirable but not essential

Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Respond to incidents calmly, professionally, and in line with company procedures.
• Carry out regular patrols of the store and surrounding areas.
• Monitor CCTV systems where applicable.
• Deliver excellent customer service to customers and colleagues.
• Complete accurate incident reports and relevant documentation.
• Maintain a safe, secure, and welcoming environment at all times.
• Work closely with store management and colleagues to support operational requirements.

Skills

Excellent communication

Customer service

Security awareness

Attention to detail

Teamwork

Tools

CCTV monitoring

Job description

Kingdom Services Group is seeking a professional Retail Security Officer for Tesco Newton Aycliffe, DL5 4DH. The role focuses on a visible security presence, deterring theft, and delivering excellent customer service while supporting daily store operations.

You will work 40 hours per week on a rotating pattern Wednesday to Sunday, with shifts from early morning to late evening. A valid SIA licence is essential and previous retail security experience is desirable.