Customer-Focused Retail Security Officer

Mitie Cleaning & Hygiene Services; Hayle; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

40+ hours per week guaranteed

Employee discounts 20%

SIA licence renewal included

Company benefits package

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S at West Cornwall Retail Park, Hayle. The role focuses on creating a safe, welcoming store environment and delivering exceptional security and customer experience.

You will be part of a professional store team, maintaining safety while contributing to the overall customer journey. Strong communication and calm decision-making are essential for success in this premium retail setting.

Qualifications

• Strong communication and people skills required.
• Professionalism and emotional intelligence expected.
• Confidence and sound judgement needed.
• Calm and positive approach under pressure is essential.
• Genuine desire to help customers and colleagues.
• High standards in delivering service every day.

Responsibilities

• Create a visible, welcoming presence in-store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams within the Mitie environment.
• Maintain high standards of professionalism and customer service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer service

Judgement

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S at West Cornwall Retail Park, Hayle. The role focuses on creating a safe, welcoming store environment and delivering exceptional security and customer experience.

You will be part of a professional store team, maintaining safety while contributing to the overall customer journey. Strong communication and calm decision-making are essential for success in this premium retail setting.