Retail Security & Customer Experience Lead

Mitie Cleaning & Hygiene Services; Weymouth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

40+ hours per week

Staff discount 20%

Job summary

Mitie Cleaning & Hygiene Services is recruiting for a Retail Security Officer at M&S in Weymouth. You will maintain a safe, secure environment while contributing to the customer journey and store experience, acting as a calm, professional presence for customers and colleagues.

The role focuses on delivering security with exceptional service in a premium retail setting, including responding to incidents and supporting the wider store team.

Qualifications

• 5 years of trackable working history in the UK.
• Experience in customer-facing roles is desirable.
• Ability to engage professionally and calmly in varied situations.

Responsibilities

• Create a visible, welcoming presence in-store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns as required.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Maintain high standards of professionalism, communication and customer service.

Skills

Communication skills

Professionalism & EI

Confidence & judgement

Calm under pressure

Customer-focused

Pride in standards

Job description

Mitie Cleaning & Hygiene Services is recruiting for a Retail Security Officer at M&S in Weymouth. You will maintain a safe, secure environment while contributing to the customer journey and store experience, acting as a calm, professional presence for customers and colleagues.

The role focuses on delivering security with exceptional service in a premium retail setting, including responding to incidents and supporting the wider store team.