Customer-Focused Office Administrator – Installations & Ops

Anglian Home Improvements; Clyst Heath; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension

31 days holiday (incl. Bank Holidays)

Birthday day off

Paid volunteering leave

Health & well-being benefits

Employee purchase scheme

Discounts with major retailers

Job summary

Anglian Home Improvements is seeking an Office Administrator to support our local depot operations. You will coordinate installation teams, track appointments, and maintain accurate installation records to ensure smooth project delivery.

Join our team to provide exceptional customer service, resolve issues efficiently, and assist with purchase orders and invoicing using Microsoft Office and CRM systems as needed.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Skills

Communication

Organisation

Multitasking

CRM familiarity

Tools

Microsoft Office

Job description

Anglian Home Improvements is seeking an Office Administrator to support our local depot operations. You will coordinate installation teams, track appointments, and maintain accurate installation records to ensure smooth project delivery.

Join our team to provide exceptional customer service, resolve issues efficiently, and assist with purchase orders and invoicing using Microsoft Office and CRM systems as needed.