1St Line It Support Technician

Ridge & Partners Llp; West of England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ridge & Partners Llp in the United Kingdom is seeking a friendly 1st Line IT Support Technician to join our Technology team, delivering trusted support to users across the business and helping maintain a reliable, secure technology environment.

You will be the first point of contact for IT queries via phone, self-service portal, and walk-ins, resolving hardware, software, printers, and connectivity issues while developing skills toward more technical infrastructure.

Qualifications

• Basic troubleshooting of hardware, software, printers and network connectivity.
• Knowledge of Microsoft product suite and SaaS apps running on Windows 11.
• User account management using Active Directory.

Responsibilities

• Be the first point of contact for IT queries via telephone, self-service portal and walk-ups.
• Deal with hardware, software, printers and mobile device issues.
• Gain insight into infrastructure-based technology and grow into more technical areas.

Skills

Troubleshooting

Active Directory

Device setup

Communication

Attention to detail

Microsoft 365

Job description

The Technology & Digital function plays a critical role in enabling Ridge success through secure, reliable and innovative technology solutions. Working closely with stakeholders across the business, the team is responsible for:

• IT Service Operations & Support
• Infrastructure & Cloud Services
• Information Security
• Technology Delivery & Project Management
• Business Applications & Digital Platforms
• Data & Analytics
• Procurement, Vendor & Asset Management

Our focus is on delivering excellent customer experiences, operational resilience, cyber security, digital enablement and commercial value for the business. The team supports colleagues across all Ridge offices and continually seeks opportunities to improve services, simplify processes and leverage emerging technologies such as AI and automation.

We are currently looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team who are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work.

You'll be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You'll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge.

About you:

First and foremost, you'll need to be interested in providing excellent customer experience and Technology. You'll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business, whilst always demonstrating excellent customer service. You'll possess a logical approach to problem solving and be able to multitask.

Essential skills:

• Basic troubleshooting experience of hardware, software, printers and network connectivity issues
• Knowledge of working with and supporting Microsoft product suite, SaaS applications running on Windows 11
• User account management using tools like Active Directory
• Device setup and configuration, including laptops, desktops, and mobile devices
• Excellent communication skills both verbal and written
• Attention to detail and the ability to follow documented procedures.