1st Line IT Support Technician

Ridge and Partners LLP; West of England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Ridge and Partners LLP in the West of England seeks a 1st Line IT Support Technician to join the Technology team, delivering reliable user support across hardware, software and connectivity. You will be the first point of contact via phone, self-service portal and walk-ins, resolving issues and documenting solutions.

You will develop technical expertise, progress toward infrastructure-based work, and contribute to service improvements while maintaining a strong focus on user experience and

Qualifications

• Experience troubleshooting hardware, software, printers and network connectivity.
• Experience supporting Microsoft product suite and Windows 11 SaaS apps.
• User account management using Active Directory.
• Device setup for laptops, desktops and mobile devices.
• Excellent verbal and written communication.
• Ability to follow documented procedures.

Responsibilities

• Provide IT service operations and user support across the business.
• Assist information security initiatives and compliance.
• Support technology delivery and project management activities.
• Support business applications and digital platforms.
• Analyze data and analytics to improve services.
• Assist with procurement, vendor and asset management.
• Develop and maintain documentation and knowledge base.

Skills

Troubleshooting

Microsoft products

Active Directory

Device configuration

Communication

Procedural discipline

Job description

Responsibilities

The Technology & Digital function plays a critical role in enabling Ridge success through secure, reliable and innovative technology solutions. Working closely with stakeholders across the business, the team is responsible for:

• IT Service Operations & Support
• Information Security
• Technology Delivery & Project Management
• Business Applications & Digital Platforms
• Data & Analytics

• IT Service Operations & Support
• Infrastructure & Cloud Services
• Information Security
• Technology Delivery & Project Management
• Business Applications & Digital Platforms
• Data & Analytics
• Procurement, Vendor & Asset Management

Our focus is on delivering excellent customer experiences, operational resilience, cyber security, digital enablement and commercial value for the business. The team supports colleagues across all Ridge offices and continually seeks opportunities to improve services, simplify processes and leverage emerging technologies such as AI and automation.

We are currently looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team who are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work.

You’ll be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge.

About You

First and foremost, you’ll need to be interested in providing excellent customer experience and Technology. You’ll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business, whilst always demonstrating excellent customer service. You’ll possess a logical approach to problem solving and be able to multitask.

Essential Skills

• Basic troubleshooting experience of hardware, software, printers and network connectivity issues
• Knowledge of working with and supporting Microsoft product suite, SaaS applications running on Windows 11
• User account management using tools like Active Directory
• Device setup and configuration, including laptops, desktops, and mobile devices
• Excellent communication skills both verbal and written
• Attention to detail and the ability to follow documented procedures.