Customer-Focused Internal Sales & Parts Coordinator

Confidential; Bicester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Confidential is seeking an Internal Sales and Parts Administrator in Bicester to support customers, process orders, and coordinate with internal departments to maintain high service levels.

The role is based in Bicester, working 09:00–17:30, Monday to Friday, with a salary of £26,000 per annum. Ideal candidates will have strong customer service, good organisational skills, and proficiency in Microsoft Word, Excel and 365 within a fast-paced office setting.

Qualifications

• Previous experience as an Internal Sales/Parts Administrator or similar role.
• Excellent customer service and communication abilities.
• Strong organisational skills with ability to prioritise.
• Experience in a fast-paced office environment.
• Proficient in Microsoft Word and Excel.
• Knowledge of Microsoft 365 tools.
• Ability to multitask and solve problems under pressure.
• Experience with Oracle is advantageous.
• Professional, honest, and team-focused approach.

Responsibilities

• Process customer sales orders by phone, email and online with high accuracy.
• Answer product questions and handle invoice queries for customers.
• Handle pricing inquiries from dealers and customers.
• Maintain accurate records and up-to-date information.
• Coordinate delivery schedules and stock availability with customers.
• Develop product knowledge and understand policies and procedures.
• Collaborate with service, warranty, and parts teams.
• Manage filing, archiving, and general admin tasks.
• Provide cover for colleagues during absences.
• Support the wider team with additional duties as needed.

Skills

Customer service

Communication

Organisational skills

Multitasking

MS Word

MS Excel

MS 365

Problem solving

Oracle experience

Team player

Job description

Confidential is seeking an Internal Sales and Parts Administrator in Bicester to support customers, process orders, and coordinate with internal departments to maintain high service levels.

The role is based in Bicester, working 09:00–17:30, Monday to Friday, with a salary of £26,000 per annum. Ideal candidates will have strong customer service, good organisational skills, and proficiency in Microsoft Word, Excel and 365 within a fast-paced office setting.