Counter Sales & Branch Support Specialist

Interaction Recruitment Group; Kettering; On-site; GBP 27,000 - 33,000; Full time

Job summary

Interaction Recruitment is recruiting for a Counter Sales & Branch Support Administrator in Kettering. This office-based role blends customer service, internal sales and branch support to help customers find products, prepare quotations, and process orders.

You will work closely with colleagues to ensure a reliable, professional service and build a long-term career with the business. A background in customer service or trade counter roles is desirable.

Qualifications

• Experience in customer service, sales, trade counter, internal sales or a similar commercial role.
• Strong communication skills and the confidence to build positive customer relationships.
• A good eye for detail when preparing quotations and processing orders.
• A commercial approach, with the confidence to follow up enquiries and identify sales opportunities.
• A positive, flexible attitude and the willingness to learn new products and systems.
• The ability to work independently while contributing to a close-knit team.

Responsibilities

• Customer Service: Deal with customers face-to-face, over the phone and by email, providing helpful advice and a professional service.
• Sales & Quotations: Prepare quotations, respond to enquiries and proactively follow up opportunities to help turn quotes into orders.
• Order Processing: Enter customer orders accurately and ensure everything is processed efficiently.
• Customer Relationships: Keep customers updated on product availability, delivery times and outstanding orders.
• Branch Support: Help coordinate the day-to-day running of the branch, maintaining accurate records and supporting the wider team.
• Stock Coordination: Assist with stock-related administration and help prevent picking errors or incorrect stock allocation.
• Teamwork: Work closely with colleagues across the branch, occasionally providing practical support during particularly busy periods.

Skills

Customer service

Sales experience

Trade counter experience

Job description

Interaction Recruitment is recruiting for a Counter Sales & Branch Support Administrator in Kettering. This office-based role blends customer service, internal sales and branch support to help customers find products, prepare quotations, and process orders.

You will work closely with colleagues to ensure a reliable, professional service and build a long-term career with the business. A background in customer service or trade counter roles is desirable.