Counter Sales & Branch Support Administrator

Interaction Recruitment Group; Kettering; On-site; GBP 27,000 - 33,000; Full time

Job summary

Interaction Recruitment is recruiting for a Counter Sales & Branch Support Administrator in Kettering. This office-based role blends customer service, internal sales and branch support to help customers find products, prepare quotations, and process orders.

You will work closely with colleagues to ensure a reliable, professional service and build a long-term career with the business. A background in customer service or trade counter roles is desirable.

Qualifications

• Experience in customer service, sales, trade counter, internal sales or a similar commercial role.
• Strong communication skills and the confidence to build positive customer relationships.
• A good eye for detail when preparing quotations and processing orders.
• A commercial approach, with the confidence to follow up enquiries and identify sales opportunities.
• A positive, flexible attitude and the willingness to learn new products and systems.
• The ability to work independently while contributing to a close-knit team.

Responsibilities

• Customer Service: Deal with customers face-to-face, over the phone and by email, providing helpful advice and a professional service.
• Sales & Quotations: Prepare quotations, respond to enquiries and proactively follow up opportunities to help turn quotes into orders.
• Order Processing: Enter customer orders accurately and ensure everything is processed efficiently.
• Customer Relationships: Keep customers updated on product availability, delivery times and outstanding orders.
• Branch Support: Help coordinate the day-to-day running of the branch, maintaining accurate records and supporting the wider team.
• Stock Coordination: Assist with stock-related administration and help prevent picking errors or incorrect stock allocation.
• Teamwork: Work closely with colleagues across the branch, occasionally providing practical support during particularly busy periods.

Skills

Customer service

Sales experience

Trade counter experience

Job description

Counter Sales & Branch Support Administrator

Location:KetteringHours:Full time, office based - Monday to FridaySalary:£30k

About the Role

Interaction Recruitment is recruiting on behalf of our client for a Counter Sales & Branch Support professional to join their team.

This is a varied, office-based role combining customer service, internal sales and day-to-day branch support. We’re looking for someone who enjoys dealing with customers, has a commercial mindset and takes pride in getting things right.

You’ll be an important part of the branch, helping customers find the right products, preparing quotations, processing orders and following up on sales opportunities. You’ll also work closely with colleagues to keep everything running smoothly and ensure customers receive a reliable, professional service.

It’s an excellent opportunity for someone with customer service, trade counter, sales or distribution experience who wants to develop their product knowledge, take ownership of their work and build a long-term career with the business.

What You'll Be Doing

• Customer Service: Deal with customers face-to-face, over the phone and by email, providing helpful advice and a professional service.
• Sales & Quotations: Prepare quotations, respond to enquiries and proactively follow up opportunities to help turn quotes into orders.
• Order Processing: Enter customer orders accurately and ensure everything is processed efficiently.
• Customer Relationships: Keep customers updated on product availability, delivery times and outstanding orders.
• Branch Support: Help coordinate the day-to-day running of the branch, maintaining accurate records and supporting the wider team.
• Stock Coordination: Assist with stock-related administration and help prevent picking errors or incorrect stock allocation.
• Teamwork: Work closely with colleagues across the branch, occasionally providing practical support during particularly busy periods.

What We're Looking For

We’re interested in someone who is proactive, organised and confident dealing with customers.

You'll ideally have:

• Experience in customer service, sales, trade counter, internal sales or a similar commercial role.
• Strong communication skills and the confidence to build positive customer relationships.
• A good eye for detail when preparing quotations and processing orders.
• A commercial approach, with the confidence to follow up enquiries and identify sales opportunities.
• A positive, flexible attitude and the willingness to learn new products and systems.
• The ability to work independently while contributing to a close-knit team.

Knowledge of a trade, engineering, industrial or distribution environment would be advantageous, but a willingness to learn and the right attitude are equally important.

What's on Offer?

• A varied role combining customer service, sales and branch operations.
• The opportunity to develop product knowledge and commercial skills.
• A supportive team environment where your contribution matters.
• The chance to take ownership of customer relationships and sales opportunities.
• Potential to develop further as your experience and knowledge grow.

Interested?