Car Service Advisor - Create Customer Experience

Arnold Clark; Glenrothes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Private healthcare

GP access via Simplyhealth

Pension scheme

Training and progression

Retail discounts

Maternity and paternity packages

Job summary

Arnold Clark in Glenrothes is recruiting a Service Advisor to deliver a fantastic service experience for vehicle service customers. The role suits someone who communicates warmly and can provide top-tier customer care, whether on busy Mondays or calmer Fridays.

Ideally you have prior customer service experience and enjoy exceeding expectations. The position involves handling service requirements, coordinating with workshops, and maintaining accurate records.

Qualifications

• Experience in customer-facing roles is essential.
• Ability to use IT systems and applications.
• Strong communication and problem-solving skills.
• Ability to multitask in a busy environment.

Responsibilities

• Handle customer requirements for service and vehicle repairs efficiently and professionally.
• Liaise with workshop and bodyshop to progress work through the system.
• Manage computer-based job orders, purchasing and invoicing with accuracy.
• Inform customers of faults or repairs and provide clear solutions.
• Assist dissatisfied customers with empathy and resolve issues.

Skills

Customer service

Communication

Driving licence

IT literacy

Job description

Arnold Clark in Glenrothes is recruiting a Service Advisor to deliver a fantastic service experience for vehicle service customers. The role suits someone who communicates warmly and can provide top-tier customer care, whether on busy Mondays or calmer Fridays.

Ideally you have prior customer service experience and enjoy exceeding expectations. The position involves handling service requirements, coordinating with workshops, and maintaining accurate records.