Customer-Focused App Support Specialist

Corpay One, Inc.; Sheffield; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Life Insurance

Pension

Private Healthcare

25 days holiday

LinkedIn Learning

Gratitudes rewards

Career progression

Job summary

Corpay One, Inc. in Sheffield is seeking an Application Support Specialist to join the UK Product Support team on a permanent basis. You will provide application support to r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support.

You will report to the Head of Customer Operations from the Sheffield office. Key responsibilities include handling cases via web, email, and phone, logging issues in Salesforce,

Qualifications

• Experience in application support, service desk or similar customer-facing technical roles.
• Strong technical awareness of system capabilities and limitations.
• Excellent organizational and time-management skills.
• Customer-focused with commitment to high-quality support.

Responsibilities

• Provide application support to r2c Online customers via web, email, and phone.
• Manage service cases from logging to resolution within defined SLAs.
• Log and manage service cases using Salesforce CRM.
• Guide customers on product functionality and best practices.
• Monitor, track, and report on support performance, trends, and recurring issues.
• Log, investigate, and escalate bugs and system issues as required.
• Support internal and external projects as required.
• Prepare, validate, and manage data for system imports and exports.

Skills

Application support

Service desk

Customer-focused

Time management

Attention to detail

Problem solving

Team collaboration

Multi-tasking

Commercial awareness

Job description

Corpay One, Inc. in Sheffield is seeking an Application Support Specialist to join the UK Product Support team on a permanent basis. You will provide application support to r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support.

You will report to the Head of Customer Operations from the Sheffield office. Key responsibilities include handling cases via web, email, and phone, logging issues in Salesforce,