2nd Level Support Consultant

Corpay; Sheffield; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Life insurance

Pension

Private Healthcare

25 days holiday

LinkedIn Learning

Gratitudes discounts

Career progression

Job summary

Corpay in Sheffield is seeking a skilled 2nd Line Support Specialist to provide expert problem solving and customer-focused support for our business software applications.

You will manage incidents and tickets, liaise with development/IT teams, participate in Agile sprint activities, and help tailor configurations to customer needs while delivering training to users.

Qualifications

• Experience supporting business-critical software in a customer-facing environment.
• Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
• Ideal candidate would have QA/UAT testing or support experience for software solutions (2nd/3rd line).
• Exposure to tools such as TFS/JIRA/SQL Studio would be advantageous.
• Degree or similar education.
• Strong communication skills.
• Experience working in Agile environments with cross-functional teams.

Responsibilities

• Provide expert advice, problem solving, and support to customers using the business software applications.
• Manage software incidents and tickets, including replicating and documenting incidents.
• Liaise between application users and development/IT teams.
• Work as part of an Agile sprint team, supporting testing and new releases.
• Understand customer requirements and configure solutions accordingly.
• Deliver virtual or onsite user training and support with project management input.

Skills

Customer-facing support

Software support

QA/UAT testing

Agile

Cross-functional collaboration

Communication

Problem solving

Education

Degree or equivalent

Tools

TFS

JIRA

SQL Studio

Job description

## 2nd Level Support ConsultantApply: Sheffield: Full time: Posted Yesterday: R09509# # **Your role**# # **What you'll be doing****What We Need**Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.**How We Work**As a 2nd Line Support Specialist, Corpay will set you up for success by providing:* Assigned workspace in the Sheffield office* Company-issued equipment* Formal, hands-on training**Role Responsibilities*** Providing expert advice, problem solving, and support to new and existing customers using the business software applications.* Managing of software incidents and tickets, including replicating and documenting the incidents.* Managing, facilitate, and liaise between the application users and development/technical IT teams.* Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases.* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.* Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.**Qualifications & Skills*** Experience supporting business-critical software applications in a customer-facing environment.* Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.* Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line).* Any exposure to tools such as TFS/JIRA/SQL Studio would be advantageous, but not essential.* Degree or similar education.* Strong communication skills.* A passion to help and provide solutions.* Experience working within Agile development environments and collaborating with cross-functional teams.**Benefits & Perks*** 4 X Life insurance* Pension scheme - 5% employer contribution* Private Healthcare* 25 days Holiday (plus Holiday Buy/Sell)* Access to LinkedIn learning* Free rewards and discounts via Gratitudes* Career Progression