Application Support & Customer Success Specialist

Fleetcor Europe LTD; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratdu­

Career Progression

Job summary

Corpay in Sheffield is seeking an Application Support Specialist to join the UK Product Support team. You will support r2c Online customers, manage service cases, and help drive customer success through training, implementation, and product quality support.

You will report to the Head of Customer Operations and collaborate with cross-functional teams to resolve issues, improve processes, and ensure high-quality service within defined SLAs.

Qualifications

• Experience in application support, service desk, or similar customer-facing technical roles.
• Good understanding of system capabilities and limitations with technical awareness.
• Strong organisational and time management skills with the ability to prioritise workload.
• Customer-focused mindset with commitment to delivering high-quality support.
• Results-driven with strong attention to detail and accountability.
• Strong problem-solving skills with ability to identify and resolve issues efficiently.
• Ability to work collaboratively while taking ownership of responsibilities.
• Commercial awareness and understanding of business priorities.
• Innovative mindset with willingness to improve processes and suggest new solutions.
• Assertive, team player and multi-tasking ability.

Responsibilities

• Providing application support to r2c Online customers via web, email, and phone.
• Managing service cases from initial logging through to resolution within defined SLAs
• Logging and manage service cases using Salesforce CRM
• Guiding customers on product functionality and best practices.
• Monitoring, track, and report on support performance, trends, and recurring issues.
• Logging, investigate, and escape bugs and system issues as required.
• Monitoring system usage and identify customers needing additional support.
• Testing company products against specifications to ensure quality and performance.
• Supporting internal and external projects as required.
• Preparing, validate, and manage data for system imports and exports.
• Assisting with customer onboarding, adoption, and implementation activities.

Skills

Application support

Service desk

Customer-facing

Technical awareness

Time management

Problem solving

Collaboration

Commercial awareness

Process improvement

Multi-tasking

Tools

Salesforce CRM

Job description

Corpay in Sheffield is seeking an Application Support Specialist to join the UK Product Support team. You will support r2c Online customers, manage service cases, and help drive customer success through training, implementation, and product quality support.

You will report to the Head of Customer Operations and collaborate with cross-functional teams to resolve issues, improve processes, and ensure high-quality service within defined SLAs.