Application Support Specialist

Corpay One, Inc.; Sheffield; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Life Insurance

Pension

Private Healthcare

25 days holiday

LinkedIn Learning

Gratitudes rewards

Career progression

Job summary

Corpay One, Inc. in Sheffield is seeking an Application Support Specialist to join the UK Product Support team on a permanent basis. You will provide application support to r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support.

You will report to the Head of Customer Operations from the Sheffield office. Key responsibilities include handling cases via web, email, and phone, logging issues in Salesforce,

Qualifications

• Experience in application support, service desk or similar customer-facing technical roles.
• Strong technical awareness of system capabilities and limitations.
• Excellent organizational and time-management skills.
• Customer-focused with commitment to high-quality support.

Responsibilities

• Provide application support to r2c Online customers via web, email, and phone.
• Manage service cases from logging to resolution within defined SLAs.
• Log and manage service cases using Salesforce CRM.
• Guide customers on product functionality and best practices.
• Monitor, track, and report on support performance, trends, and recurring issues.
• Log, investigate, and escalate bugs and system issues as required.
• Support internal and external projects as required.
• Prepare, validate, and manage data for system imports and exports.

Skills

Application support

Service desk

Customer-focused

Time management

Attention to detail

Problem solving

Team collaboration

Multi-tasking

Commercial awareness

Job description

## Application Support SpecialistAnsøg: Sheffield: Full time: Slået op i dag: R09504# # **Your role**# # **What you'll be doing****What We Need**Corpay is currently looking to hire an Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role, you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.**How We Work**As an Application Support Specialist, Corpay will set you up for success by providing:* Assigned workspace in the Sheffield office* Company-issued equipment* Formal, hands-on training**Role Responsibilities*** Providing application support to r2c Online customers via web, email, and phone.* Managing service cases from initial logging through to resolution within defined SLAs* Logging and manage service cases using Salesforce CRM.* Guiding customers on product functionality and best practices.* Monitoring, track, and report on support performance, trends, and recurring issues.* Logging, investigate, and escalate bugs and system issues as required.* Monitoring system usage and identify customers needing additional support.* Testing company products against specifications to ensure quality and performance.* Supporting internal and external projects as required.* Preparing, validate, and manage data for system imports and exports.* Assisting with customer onboarding, adoption, and implementation activities.**Qualifications & Skills*** Experience in application support, service desk, or similar customer-facing technical roles* Good understanding of system capabilities and limitations with technical awareness* Strong organisational and time management skills with the ability to prioritise workload* Customer-focused mindset with commitment to delivering high-quality support* Results-driven with strong attention to detail and accountability* Strong problem-solving skills with ability to identify and resolve issues efficiently* Ability to work collaboratively while taking ownership of responsibilities* Commercial awareness and understanding of business priorities* Innovative mindset with willingness to improve processes and suggest new solutions* Assertive, team player and multi-tasking ability.**Benefits & Perks*** 4 X Life insurance* Pension scheme - 5% employer contribution* Private Healthcare* 25 days Holiday (plus Holiday Buy/Sell)* Access to LinkedIn learning* Free rewards and discounts via Gratitudes* Career Progression#LI-WK1#LI-Onsite