2nd Line Support Pro — Expert Tech & Customer Solutions

Fleetcor Europe LTD; Sheffield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratid​

Career Progression #LI-WK1 #LI-Onsite

Job summary

Corpay is hiring a 2nd Line Support Specialist for the UK Product Support division, based in the Sheffield office. You will provide expert advice and problem solving to customers, manage incidents and liaise with IT teams, while working in an agile sprint environment.

Training and workspace are provided. You will collaborate across teams, understand customer requirements, and deliver effective configuration solutions, including user training and implementation support.

Qualifications

• Experience supporting business-critical software applications in a customer-facing environment.
• Background in Application/Software Support, QA, UAT, or 2nd/3rd line support roles.
• Exposure to Agile development and cross-functional teams.
• Good communication skills and a passion to help customers.
• Familiarity with issue tracking and software test processes (QA/UAT).

Responsibilities

• Providing expert advice, problem solving, and support to new and existing customers using the business software applications.
• Managing of software incidents and tickets, including replicating and documenting the incidents.
• Liaise between the application users and development/technical IT teams.
• Work as part of an agile sprint team, including testing for new features and supporting software releases.
• Work with customers to understand requirements and configurations.
• Providing virtual or onsite user training and support for customers, including implementation strategies/setup.

Skills

Customer support

Application support

QA/UAT

Communication

Problem solving

Agile

Cross-functional collaboration

Education

Degree or similar education

Tools

TFS

JIRA

SQL Studio

Job description

Corpay is hiring a 2nd Line Support Specialist for the UK Product Support division, based in the Sheffield office. You will provide expert advice and problem solving to customers, manage incidents and liaise with IT teams, while working in an agile sprint environment.

Training and workspace are provided. You will collaborate across teams, understand customer requirements, and deliver effective configuration solutions, including user training and implementation support.