Customer-First Retail Assistant - Tools & Home Essentials

Screwfix Direct Ltd; Crawley; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

28 days annual leave (including Bank/H

Pension scheme (Kingfisher)

Life cover

20% discount Screwfix/B&Q

Discounted healthcare

Company share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant to deliver excellent customer service in store. You’ll welcome customers, help them find products, and ensure smooth store operations while upholding high standards of service.

You’ll work as part of a busy team, participate in training, and enjoy opportunities for career growth within our growing network of stores and digital services.

Qualifications

• Delivers high-quality customer service with a positive can-do attitude.
• Excellent communication and interpersonal skills.
• Able to work well in a team and adapt to changing tasks.
• Willing to learn and take advantage of training opportunities.
• Reliable, friendly and enthusiastic in a retail setting.

Responsibilities

• Host: welcome customers, understand needs, guide to products and simplify shopping.
• Warehouse standards: assist deliveries, maintain stock, pick orders, keep areas tidy.
• Part of the team: collaborate with colleagues, contribute to a positive store culture.

Skills

Great service

Communication

Team player

Willing to learn

Flexible

Job description

Screwfix Direct Ltd. is hiring a Retail Assistant to deliver excellent customer service in store. You’ll welcome customers, help them find products, and ensure smooth store operations while upholding high standards of service.

You’ll work as part of a busy team, participate in training, and enjoy opportunities for career growth within our growing network of stores and digital services.