Retail Assistant: Customer-First Service & Store Support

Screwfix Direct Ltd.; England; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme up to 14% Kingfisher

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Assistant to welcome customers, identify needs, and guide them to the right products while delivering excellent service. The role emphasizes teamwork, helping customers, and maintaining high store standards.

You’ll join a busy team with comprehensive training, flexible shifts, and a focus on work-life balance. The position offers an hourly rate with location-based allowances as part of Screwfix’s rewards.

Qualifications

• Amazing at giving great service, with a positive can-do, no-nonsense approach.
• Prepared to work hard and make the most of our training.
• A great communicator who loves to help people.
• Willing to learn, you don’t need retail experience to succeed.
• Friendly, flexible, reliable, honest and enthusiastic.

Responsibilities

• Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
• Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
• Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Skills

Service orientation

Communication

Team player

Willing to learn

Job description

Screwfix Direct Ltd. is seeking a Retail Assistant to welcome customers, identify needs, and guide them to the right products while delivering excellent service. The role emphasizes teamwork, helping customers, and maintaining high store standards.

You’ll join a busy team with comprehensive training, flexible shifts, and a focus on work-life balance. The position offers an hourly rate with location-based allowances as part of Screwfix’s rewards.