Customer Facing Manager

Focus Resourcing Limited; South Benfleet; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Bonus

Job summary

Focus Resourcing Limited in the United Kingdom is seeking a Sales Operations Manager to lead a team of 18 Catering Drivers and Sales Assistants, driving daily targets and expanding the customer base.

You will work Monday to Friday, 7:00am to 3:30pm, with a competitive salary of £40,000 plus a healthy bonus, and a hands-on role that blends field delivery with team leadership.

Qualifications

• Face-to-face sales experience required.
• Strong communication and customer service skills.
• Proven team management experience.
• Catering or hospitality experience desirable.
• Organised, calm under pressure, proactive.
• Proficient with MS Excel, Word and Outlook.

Responsibilities

• Oversee a team of 18 Catering Drivers and Sales Assistants.
• Brief staff daily and at end of day.
• Out on deliveries with the team to learn areas and customers.
• Build and monitor sales through face-to-face interaction.
• Ensure staff follow safety rules and company procedures.
• Organise team holiday rota and manage attendance.
• Assist with recruitment and cover arrangements.
• Manage and resolve complaints.

Skills

Face-to-face sales

Confident communication

Customer service

Team management

Organised workload

Proactive

MS Excel

MS Word

MS Outlook

Tools

MS Excel

MS Word

MS Outlook

Job description

Sales Operations Manager required to join an established business in what will be a hands-on role, managing a team of 18 Catering Drivers, ensuring daily targets are achieved, growing the customer base and opportunities.

Salary is £40,000, plus bonus. Working hours are Monday - Friday, 7.00am - 3.30pm.

Duties:

• Oversee a team of 18 Catering Drivers, Sales Assistants
• Brief staff for the day ahead and at the end of each day
• Out on the deliveries with the team learning the areas and core customer base
• Build and monitor sales through face to face interaction
• Ensure staff follow safety rules and company procedures
• Organise team holiday rota
• Manage and monitor absence, arranging appropriate coverage using internal covers or personal intervention
• Manage complaints
• Assist with recruitment for the team

Benefits:

• £40,000 per annum
• Healthy and achievable bonus

Experience required:

• Previous face to face experience, ideally in a sales target driven capacity
• Confident communication skills, excellent customer service experience
• Team management experience is essential
• Catering, hospitality experience is desirable
• A motivated, and positive individual, with get up and go!
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
• PC literate with Microsoft Excel, Word and Outlook skills