Customer Account Manager (office 70%, on the road 30%)

West Sussex.info; England; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary with performance-related incentives

Use of company vehicle and mobile phone

Supportive family-oriented company culture

Job summary

A family-run foodservice company in the United Kingdom seeks a proactive Customer Account Manager to join their sales team. This role involves managing existing accounts while developing new business opportunities to maximize revenue. The ideal candidate will have experience in sales or account management, preferably in the foodservice or FMCG sectors. Competitive salary, performance-related incentives, and a supportive company culture are part of the package offered by this dynamic organization.

Qualifications

• Proven experience in sales or account management, preferably within foodservice or FMCG.
• Strong interpersonal and communication skills to build trust.
• Excellent organizational skills for managing multiple accounts.

Responsibilities

• Manage a portfolio of existing customer accounts.
• Identify and develop new sales opportunities.
• Monitor customer spend and implement retention strategies.

Skills

Sales experience

Account management

Interpersonal skills

Communication skills

Organizational skills

Job description

Helping people find jobs in the local area since 2008

Customer Account Manager (office 70%, on the road 30%)

Parkers Foodservice is a family‑run business with over 25 years of experience supplying high‑quality products across frozen, chilled, ambient, dairy, and butchery categories. We pride ourselves on exceptional customer service, strong relationships, and delivering tailored solutions to support our clients’ culinary success.

Role Overview

We are seeking a proactive and results‑driven Customer Account Manager to join our sales team. This role combines sales representation with account management responsibilities, focusing on growing existing accounts, building new customer routes, increasing overall spend, and identifying new opportunities.

You will actively manage customer accounts to maximise revenue and ensure our customers continue to see value from our products and services.

This role involves both new business development and a fair element of existing client management with a focus on the new business side of things.

Key Responsibilities

• Manage a portfolio of existing customer accounts, building strong relationships and understanding their operational and business needs.
• Identify and develop new sales opportunities and customer routes in line with company growth targets.
• Monitor customer spend and proactively manage accounts showing declining activity, implementing strategies to retain and grow revenue.
• Upsell, cross‑sell, and promote new products and seasonal offerings to maximise account potential.
• Provide customers with product recommendations, menu solutions, and advice to help them achieve their goals.
• Collaborate with warehouse, logistics, and customer service teams to ensure orders are fulfilled accurately and on time.
• Act as the customer advocate within the business, providing feedback on trends, requirements, and service improvements.
• Maintain accurate records of sales activity, customer interactions, and route management in CRM systems.
• Achieve and exceed individual sales targets and contribute to the team’s overall objectives.

Requirements

• Proven experience in sales or account management, preferably within foodservice, hospitality, or FMCG.
• Strong interpersonal and communication skills with the ability to build trust and influence decision‑makers.
• Target‑driven with a proactive, entrepreneurial mindset.
• Skilled at identifying opportunities and addressing declining customer spend.
• Excellent organisational skills and the ability to manage multiple accounts effectively.
• Full UK driving licence and willingness to travel as required.
• Knowledge of foodservice operations is an advantage.

What We Offer

• Competitive salary with performance‑related incentives.
• Use of company vehicle and mobile phone.
• Supportive and family‑oriented company culture.
• The chance to play a key role in growing a dynamic, rapidly expanding foodservice business.

Location

Office‑based with regular travel to customers (office 70%, on the road 30%).