Customer-Facing IT Support & Infrastructure Engineer

Emplyfy; Wokingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Salary £30k–£40k per year

Job summary

Emplyfy is seeking an experienced IT engineer for a hands-on role within an international technology organisation. The successful candidate will resolve technical issues, support IT environments both remotely and on customer sites, and manage incidents through the Service Desk system.

Ideal candidates will have 5+ years in IT engineering, strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune and Azure, plus solid networking and Windows/macOS experience.

Qualifications

• Minimum 5 years' experience in a similar IT engineering role.
• Solid Cyber Essentials and GDPR security standards knowledge and implementation.
• Experience with Microsoft 365 services: Email, SharePoint, Teams, OneDrive.
• Familiar with Microsoft Intune, RMM tools and telephone platforms.
• Network infrastructure knowledge: routers, switches, DHCP/DNS, TCP/IP, firewalls, VLANs.
• Experience with Windows Server 2016/2019/2022 and Group Policy.
• Azure administration and implementation.
• Proficient with Windows 10/11 and macOS.
• Strong communication and customer-facing skills; able to work independently.
• Collaborative team player.

Responsibilities

• Provide technical assistance to customers and act as the point of contact for support matters.
• Visit customer sites to investigate, install, and perform maintenance.
• Manage incidents and service requests through the Service Desk system.
• Provide regular updates and ensure tickets are progressed within SLAs.
• Escalate complex or high-priority issues to Management when appropriate.
• Organise daily workloads and prioritise urgent tasks.
• Monitor customer environments to ensure reliability.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and actions.
• Respond to major incidents remotely and on customer locations.

Skills

Customer-facing communication

Troubleshooting

Independent work

Team collaboration

Tools

Microsoft 365

Microsoft Intune

RMM tools

Azure

Windows Server

Windows 10/11

macOS

Job description

Emplyfy is seeking an experienced IT engineer for a hands-on role within an international technology organisation. The successful candidate will resolve technical issues, support IT environments both remotely and on customer sites, and manage incidents through the Service Desk system.

Ideal candidates will have 5+ years in IT engineering, strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune and Azure, plus solid networking and Windows/macOS experience.