IT Support & Infrastructure Engineer Customer-Facing

Emplyfy; Gerrards Cross; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£30,000 - £40,000 per annum

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced IT engineer to join an international MSP delivering IT support and infrastructure services. You will resolve technical issues, work with customers on-site or remotely, and manage incidents through a Service Desk system.

The role requires strong knowledge of cyber security standards, Microsoft 365, Azure, Intune, and network infrastructure, with a focus on delivering reliable IT environments and excellent customer service.

Qualifications

• Minimum 5 years in a similar IT engineering role.
• Experience with Cyber Essentials and GDPR security standards.
• Proficient in Microsoft 365 services (Email, SharePoint, Teams, OneDrive).
• Experience with Microsoft Intune, RMM solutions and telephone platforms.
• Strong knowledge of network infrastructure (routers, switches, DHCP, DNS, TCP/IP, firewalls, VLANs).
• Experience working with external suppliers/service providers.
• Knowledge of IT procedures, controls and industry best practices.
• Experience with Windows Server 2016/2019/2022, Group Policy and security policies.
• Experience with Azure administration and implementation.
• Proficiency with Windows 10/11 and Mac operating systems.
• Experience building, imaging and configuring customer environments.
• Strong written and verbal communication, professional customer-facing manner.
• Ability to analyse issues, troubleshoot effectively and work independently.
• Collaborative attitude and team contribution.

Responsibilities

• Provide technical assistance to customers and act as a trusted contact for support matters.
• Visit customer sites to investigate and resolve issues, perform installations and planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets progress within SLAs.
• Escalate complex or high-priority issues to Management when appropriate.
• Organise daily workloads and prioritise urgent tasks.
• Monitor customer environments to ensure reliability and business alignment.
• Install, configure, test, maintain and repair IT hardware, software and systems.
• Maintain accurate ticket information and document technical work.
• Respond to major incidents remotely and on-site.

Skills

Cyber Essentials

MS 365 services

Intune

RMM solutions

Network infrastructure

External suppliers

IT procedures & best practices

Windows Server 2016-2022

Azure

Windows & Mac OS

Imaging & builds

Communication skills

Troubleshooting

Team collaboration

Tools

Azure Portal

Intune console

RMM tools

Job description

Emplyfy is seeking an experienced IT engineer to join an international MSP delivering IT support and infrastructure services. You will resolve technical issues, work with customers on-site or remotely, and manage incidents through a Service Desk system.

The role requires strong knowledge of cyber security standards, Microsoft 365, Azure, Intune, and network infrastructure, with a focus on delivering reliable IT environments and excellent customer service.