Client‑Facing IT Support & Infrastructure Engineer

Emplyfy; Aston End; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced IT professional for a hands-on role within an international MSP. The engineer will support IT environments remotely and on customer premises, act as a primary contact for incidents, and manage workloads to meet SLAs.

Ideal candidates have 5+ years in IT engineering, strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, RMM, and network infrastructure, with excellent communication skills and a collaborative approach.

Qualifications

• Minimum 5 years in IT engineering or similar role.
• Experience with Cyber Essentials, GDPR and Windows Server environments.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Provide technical assistance to customers and act as a trusted contact for support matters.
• Visit customer sites to investigate issues, perform installations and maintenance.
• Manage incidents, requests and tasks via the Service Desk system.
• Provide customers with regular updates and ensure tickets progress within SLAs.
• Escalate complex issues to Management when appropriate.
• Organise daily workloads and prioritise urgent tasks.
• Monitor environments to ensure reliability and business continuity.
• Install, configure, test, maintain and repair IT hardware/software.
• Maintain ticket documentation and actions.
• Respond to major incidents remotely and on customer sites.

Skills

Cyber Essentials

GDPR compliance

Microsoft 365

Microsoft Intune

RMM solutions

Network infrastructure

Windows Server 2016/2019/2022

Azure administration

Windows 10/11

MacOS

Customer-facing communication

Troubleshooting

Imaging environments

Job description

Emplyfy is seeking an experienced IT professional for a hands-on role within an international MSP. The engineer will support IT environments remotely and on customer premises, act as a primary contact for incidents, and manage workloads to meet SLAs.

Ideal candidates have 5+ years in IT engineering, strong knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, RMM, and network infrastructure, with excellent communication skills and a collaborative approach.