Customer-Facing IT Support & Infrastructure Engineer

Emplyfy; Felbridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually.

Salary £30,000 - £40,000 per annum

Job summary

Emplyfy is seeking an experienced IT engineer for a hands-on role within an international technology organisation. You will work directly with customers, resolve technical issues, and support IT environments remotely and on customer premises.

Ideal candidates have 5+ years in IT engineering and practical knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, RMM, network infrastructure, Windows servers, Azure, and cross-functional collaboration.

Qualifications

• Minimum 5 years in IT engineering role.
• Experience with Cyber Essentials and GDPR security standards.
• MS 365 services including Email, SharePoint, Teams and OneDrive.

Responsibilities

• Provide technical assistance and act as point of contact for support matters.
• Visit customer sites to investigate and resolve issues, perform installs and maintenance.
• Manage incidents and requests through the Service Desk system.
• Provide customers with regular updates and progress tickets within SLAs.
• Escalate high-priority issues to Management when needed.
• Organise daily workloads and address urgent tasks.
• Monitor environments to ensure reliability and business alignment.
• Install, configure, test, maintain and repair IT hardware and software.
• Document work and actions taken.

Skills

Customer facing

Troubleshooting

Incident management

Communication

Time management

Education

5+ years IT engineering experience

Tools

Microsoft 365

Azure

Intune

RMM

Job description

Emplyfy is seeking an experienced IT engineer for a hands-on role within an international technology organisation. You will work directly with customers, resolve technical issues, and support IT environments remotely and on customer premises.

Ideal candidates have 5+ years in IT engineering and practical knowledge of Cyber Essentials, GDPR, Microsoft 365, Intune, RMM, network infrastructure, Windows servers, Azure, and cross-functional collaboration.