Customer-Facing IT Support & Infrastructure Engineer

Emplyfy; Easthampstead; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday

Job summary

Emplyfy is seeking an experienced IT engineer for a hands-on MSP role in the United Kingdom. You will resolve technical issues, support Windows/Microsoft 365 environments, and perform site visits both remotely and on customer premises.

The ideal candidate has 5+ years in IT engineering, with strong communication skills and a proactive, customer-focused mindset. The role involves a mix of on-site and remote work with a focus on incident management and service excellence.

Qualifications

• Minimum 5 years' IT engineering experience, customer-facing role.
• Proven ability to resolve complex technical issues and support IT environments.
• Experience with installations, maintenance and on-site visits.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
• Escalate critical, complex or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and outstanding actions.
• Respond to major incidents and priority issues both remotely and at customer locations.

Skills

Cyber Essentials

Microsoft 365

Microsoft Intune

RMM solutions

Network infrastructure

Windows Server 2016/2019/2022

Azure administration

Windows 10/11

Mac OS

Communication skills

Troubleshooting

Independent working

Team collaboration

Tools

Not specified

Job description

Emplyfy is seeking an experienced IT engineer for a hands-on MSP role in the United Kingdom. You will resolve technical issues, support Windows/Microsoft 365 environments, and perform site visits both remotely and on customer premises.

The ideal candidate has 5+ years in IT engineering, with strong communication skills and a proactive, customer-focused mindset. The role involves a mix of on-site and remote work with a focus on incident management and service excellence.