Customer-Facing IT Hardware Engineer | Imaging & Support

Jago Consultants; Lancing; On-site; GBP 21,000 - 30,000; Full time

Job summary

Jago Consultants in the Worthing area is seeking an IT Hardware Technician to join their expanding team in the North Lancing office. This role is customer-facing in the retail unit, diagnosing and resolving hardware/software issues on laptops and desktops, with opportunities for progression and training.

You will support the company’s Managed Service department, imaging equipment, stock management, and front-of-house sales.

Qualifications

• Minimum 1 year experience in a similar IT function; ideally in a commercial environment but also considerations will be made for academic experience
• Strong customer care and client facing skills
• Excellent verbal and written communications skills
• Excellent telephone manner
• Organised, focused and rigorous
• Proven problem-solving skills
• Must have desire and ability to develop new skills on the job
• Strong team focus and ability to work with and without direct supervision

Responsibilities

• Front of House, off the street sales & support
• Stock receipting and management
• Imaging
• Promotional support

Skills

IT hardware

Customer facing

Communication

Problem-solving

Organised

Teamwork

Willing to learn

Desktop troubleshooting

Tools

Windows Deployment Services

Job description

Jago Consultants in the Worthing area is seeking an IT Hardware Technician to join their expanding team in the North Lancing office. This role is customer-facing in the retail unit, diagnosing and resolving hardware/software issues on laptops and desktops, with opportunities for progression and training.

You will support the company’s Managed Service department, imaging equipment, stock management, and front-of-house sales.