Customer-Facing Hire Operations Specialist

WR Engineering

Havant

On-site

GBP 25,000 - 30,000

Full time

2 days ago

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Job summary

WR Engineering in Havant, Hampshire, is seeking a Hire Coordinator to join our busy Service team. You’ll manage equipment hire from enquiry to delivery, installation, collection and invoicing, and act as the main point of contact for customers throughout the hire.

This role suits someone who enjoys relationship-building, multitasking and keeping operations running smoothly. You’ll coordinate deliveries, servicing and fleet records while supporting invoicing and documentation.

Qualifications

Experience in a hire desk, service coordination, account management or busy administration role.
Excellent customer service and relationship-building skills.
Strong organisational skills with the ability to manage multiple tasks and changing priorities.
Confident communicator with great attention to detail.
A proactive, positive attitude and willingness to take ownership.

Responsibilities

Managing the full hire process from enquiry through to off-hire and collection.
Acting as the main point of contact for customers throughout the hire period.
Producing quotations, hire contracts and customer documentation.
Coordinating deliveries, collections, servicing and maintenance of hire equipment.
Liaising with engineers, suppliers and internal teams to ensure seamless service delivery.
Monitoring fleet availability, utilisation and equipment records.
Supporting invoicing, purchase orders and general service administration.