Hire Coordinator

Workshop Recruitment; Havant; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Health and well-being benefits

Private pension scheme

Stocked kitchen and drinks

Job summary

Workshop Recruitment in Havant is seeking a Hire Coordinator/Administrator to manage customer hire requirements from initial enquiry through to off-hire, coordinating equipment, logistics, engineers and customer accounts.

This full-time, office-based role demands superb organisation, proactive communication and the ability to juggle multiple priorities in a fast-paced environment, delivering excellent service and maintaining fleet utilisation.

Qualifications

• Experience in administration or account management within a fast-paced environment.
• Experience in hire, equipment rental, logistics or engineering would be advantageous.
• Strong customer service and relationship-building skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Proactive, positive and solutions-focused approach.
• Confidence using CRM systems and managing documentation.
• Strong communication skills and a genuine desire to help customers.

Responsibilities

• Manage customer hire enquiries and provide proactive support throughout each hire.
• Prepare accurate quotations covering equipment, delivery, fuel and third-party costs.
• Identify opportunities to introduce relevant products and services to existing customers.
• Coordinate availability, preparation, delivery, installation, extensions and off-hire collections.
• Monitor fleet availability and maintenance to support utilisation above 75%.
• Coordinate servicing, inspections, callouts and repairs with Service Coordinators.
• Evaluate supplier quotations, raise purchase orders and review third-party invoices.
• Maintain accurate customer, pricing, asset and contract information within the CRM.

Job description

Hire Coordinator /AdministratorHavant£27,000 - £30,000 Full-Time | Office Based

A Hire Coordinator is an organised person, enjoys office based customer service, has excellent administration skills and the ability to manage multiple priorities in a fast-paced environment – Does this sound like the perfect opportunity for you? A well-established, local business specialising in technical product solutions is looking for a Hire Coordinator to join the team. You will take ownership of customer hire requirements from initial enquiry through to off-hire, coordinating equipment, logistics, engineers and customer accounts. This is a varied, high-impact role where organisation, communication and quick thinking are essential. You’ll play a key part in delivering excellent customer service while helping maintain strong fleet utilisation.

Duties & Responsibilities include

• Manage customer hire enquiries and provide proactive support throughout each hire.


• Prepare accurate quotations covering equipment, delivery, fuel and third-party costs.


• Identify opportunities to introduce relevant products and services to existing customers.


• Coordinate availability, preparation, delivery, installation, extensions and off-hire collections.


• Monitor fleet availability and maintenance to support utilisation above 75%.


• Coordinate servicing, inspections, callouts and repairs with Service Coordinators.


• Evaluate supplier quotations, raise purchase orders and review third-party invoices.


• Maintain accurate customer, pricing, asset and contract information within the CRM.

Skills & Knowledge Required

• Experience in administration or account management within a fast-paced environment.


• Experience in hire, equipment rental, logistics or engineering would be advantageous.


• Strong customer service and relationship-building skills.


• Excellent organisation and attention to detail.


• Ability to manage multiple priorities and deadlines.


• Proactive, positive and solutions-focused approach.


• Confidence using CRM systems and managing documentation.


• Strong communication skills and a genuine desire to help customers.

Working hours

Full time - Monday to Friday Office hours – 40 hours per week

Benefits include

• 25 days paid holiday (plus bank holidays) increasing with length of service;


• Health and well-being benefits;


• Private pension scheme;


• Stocked kitchen and drinks.