Dynamic Hire Coordinator & Admin – Office-Based

Workshop Recruitment; Havant; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Health and well-being benefits

Private pension scheme

Stocked kitchen and drinks

Job summary

Workshop Recruitment in Havant is seeking a Hire Coordinator/Administrator to manage customer hire requirements from initial enquiry through to off-hire, coordinating equipment, logistics, engineers and customer accounts.

This full-time, office-based role demands superb organisation, proactive communication and the ability to juggle multiple priorities in a fast-paced environment, delivering excellent service and maintaining fleet utilisation.

Qualifications

• Experience in administration or account management within a fast-paced environment.
• Experience in hire, equipment rental, logistics or engineering would be advantageous.
• Strong customer service and relationship-building skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities and deadlines.
• Proactive, positive and solutions-focused approach.
• Confidence using CRM systems and managing documentation.
• Strong communication skills and a genuine desire to help customers.

Responsibilities

• Manage customer hire enquiries and provide proactive support throughout each hire.
• Prepare accurate quotations covering equipment, delivery, fuel and third-party costs.
• Identify opportunities to introduce relevant products and services to existing customers.
• Coordinate availability, preparation, delivery, installation, extensions and off-hire collections.
• Monitor fleet availability and maintenance to support utilisation above 75%.
• Coordinate servicing, inspections, callouts and repairs with Service Coordinators.
• Evaluate supplier quotations, raise purchase orders and review third-party invoices.
• Maintain accurate customer, pricing, asset and contract information within the CRM.

Job description

Workshop Recruitment in Havant is seeking a Hire Coordinator/Administrator to manage customer hire requirements from initial enquiry through to off-hire, coordinating equipment, logistics, engineers and customer accounts.

This full-time, office-based role demands superb organisation, proactive communication and the ability to juggle multiple priorities in a fast-paced environment, delivering excellent service and maintaining fleet utilisation.