Customer-Facing Front Desk & Scanning Associate

Newbury Building Society; Newbury; On-site; GBP 18,000 - 23,000; Full time

Job summary

Newbury Building Society is seeking a receptionist to be the first point of contact for customers and staff. You will answer calls, manage a switchboard, take messages and handle an enquiries mailbox, while providing excellent customer service.

You may also assist the Scanning department by indexing documents and will benefit from our comprehensive training program and ongoing development opportunities within the Customer Support team.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience
• Excellent written and verbal communication skills environment
• Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
• Proven administration skills

Responsibilities

• Be the first point of contact on the reception desk for internal and external customers, answering calls, managing a switchboard, taking messages and handling an enquiries mailbox
• Occasionally support the Scanning department by scanning and indexing documents
• Work within the Customer Support team and participate in training and learning opportunities

Skills

Communication skills

Administration

Office 365

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

Office 365

Job description

Newbury Building Society is seeking a receptionist to be the first point of contact for customers and staff. You will answer calls, manage a switchboard, take messages and handle an enquiries mailbox, while providing excellent customer service.

You may also assist the Scanning department by indexing documents and will benefit from our comprehensive training program and ongoing development opportunities within the Customer Support team.