Reception & Scanning Assistant

Newbury Building Society; Newbury; On-site; GBP 18,000 - 23,000; Full time

Job summary

Newbury Building Society is seeking a receptionist to be the first point of contact for customers and staff. You will answer calls, manage a switchboard, take messages and handle an enquiries mailbox, while providing excellent customer service.

You may also assist the Scanning department by indexing documents and will benefit from our comprehensive training program and ongoing development opportunities within the Customer Support team.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience
• Excellent written and verbal communication skills environment
• Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
• Proven administration skills

Responsibilities

• Be the first point of contact on the reception desk for internal and external customers, answering calls, managing a switchboard, taking messages and handling an enquiries mailbox
• Occasionally support the Scanning department by scanning and indexing documents
• Work within the Customer Support team and participate in training and learning opportunities

Skills

Communication skills

Administration

Office 365

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

Office 365

Job description

You will be the first point of contact on our reception desk for our internal and external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and looking after an enquiries mailbox. Occasionally you may be asked to provide support to our Scanning department by efficiently and accurately scanning and indexing customer and Society documents. As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program. Why work for us? We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

At Newbury Building Society, their customers are at the heart of everything they do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person they're looking for. Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value? Then this could be the role for you.

• Experience of working with internal and/or external, customers to ensure the highest quality service experience
• Excellent written and verbal communication skills environment
• Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
• Proven administration skills

Desirable skills and experience:

• Experience of working within Financial Services administration
  We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.