Reception & Scanning Assistant

Ultimate Banking Ltd; Newbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous holiday allowance

Stakeholder pension scheme

Wellbeing programmes

Birthday off

Two paid volunteering days per year

Job summary

Newbury Building Society is seeking a Reception & Scanning Assistant at our Newbury Head Office. You will be the first point of contact for customers, handling calls, managing the switchboard, taking messages and guiding enquiries with a friendly, professional manner.

Occasional scanning/indexing of documents; joining a supportive Customer Support team and undergoing a comprehensive training program. We offer generous holiday allowance, stakeholder pension, wellbeing programmes and a birthday

Qualifications

• Experience of working with internal and/or external customers to ensure high-quality service.
• Excellent written and verbal communication skills.
• Competent in the basic use of Microsoft Word, Excel, Outlook and Office 365.
• Proven administration skills.

Responsibilities

• Be the first point of contact on the reception desk for internal and external customers, providing excellent customer service.
• Answer calls, manage the switchboard, take messages and monitor the enquiries mailbox.
• Occasionally assist the Scanning department by scanning and indexing documents.
• Work with the Customer Support team and participate in training program.

Skills

Customer service

Communication skills

Organisation

Administration

Tools

Word

Excel

Outlook

Office 365

Job description

Role: Reception & Scanning Assistant

Location: Newbury (Head Office)

Hours: 35 Hours Monday – Friday, 9am – 5pm

Salary: £25k

At Newbury Building Society, their customers are at the heart of everything they do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person they’re looking for.

Are you organised and efficient with great communicationskills? Do you enjoy varied tasks and adding value? Then this could be the role for you.

You will be the first point of contact on our reception desk for our internal and external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and looking after an enquiries mailbox.

Occasionally you may be asked to provide support to our Scanning department by efficiently and accurately scanning and indexing customer and Society documents.

As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.

Why work for us?

We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.

We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our wellbeing programmes, and your birthday off.

We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.

Essential skills and experience:

• Experience of working with internal and/or external, customers to ensure the highest quality service experience
• Excellent written and verbal communication skills environment
• Competent in the basic use of Microsoft packages - Word, Excel, Outlook and Office 365
• Proven administration skills

Desirable skills and experience:

• Experience of working within Financial Services administration

Interviews:

90-minute competency-based interview held in Newbury at our Head Office

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.