Customer-Focused Front Desk & Scanning Assistant

Ultimate Banking Ltd

Newbury

On-site

GBP 23,000 - 28,000

Full time

3 days ago

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Benefits offered by this job

Generous holiday allowance

Stakeholder pension scheme

Wellbeing programmes

Birthday off

Two paid volunteering days per year

Job summary

Newbury Building Society is seeking a Reception & Scanning Assistant at our Newbury Head Office. You will be the first point of contact for customers, handling calls, managing the switchboard, taking messages and guiding enquiries with a friendly, professional manner.

Occasional scanning/indexing of documents; joining a supportive Customer Support team and undergoing a comprehensive training program. We offer generous holiday allowance, stakeholder pension, wellbeing programmes and a birthday

Qualifications

Experience of working with internal and/or external customers to ensure high-quality service.
Excellent written and verbal communication skills.
Competent in the basic use of Microsoft Word, Excel, Outlook and Office 365.
Proven administration skills.

Responsibilities

Be the first point of contact on the reception desk for internal and external customers, providing excellent customer service.
Answer calls, manage the switchboard, take messages and monitor the enquiries mailbox.
Occasionally assist the Scanning department by scanning and indexing documents.
Work with the Customer Support team and participate in training program.