Customer-Facing Facilities Coordinator (CAFM/Maximo)

Mitie Group plc.; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a Workplace Facilities Coordinator in Glasgow to act as the customer-facing representative for our contract, delivering seamless facilities management and an exceptional workplace experience for occupants.

The role demands experience in customer service or facilities management, strong communication, and proficiency with CAFM/Maximo systems, as well as MS Office. It is a full-time, on-site position offering a comprehensive benefits package based on qualifications and

Qualifications

• Proven experience within a customer service, facilities management or workplace support environment.
• Excellent written and verbal communication skills with the ability to engage effectively with individuals and groups.
• Experience using CAFM and Maximo systems, including logging jobs, raising purchase orders and running reports.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook, with the ability to support printing and audio-visual solutions.

Responsibilities

• Act as the primary point of contact for all facilities management-related queries, requests and issues.
• Build and maintain strong relationships with building occupants, ensuring a high standard of customer service and satisfaction.
• Log, monitor and chase work orders on behalf of clients, ensuring issues are directed to the correct teams and resolved promptly.
• Conduct regular floor walks to maintain a clean, tidy and professional working environment, reporting any concerns as required.
• Support workplace health and safety procedures, including playing an active role during fire emergencies in line with building procedures.

Skills

Customer service

Verbal & written comms

Organisational skills

Multitasking

Tools

CAFM

Maximo

Microsoft Office

Job description

Mitie Group plc. is seeking a Workplace Facilities Coordinator in Glasgow to act as the customer-facing representative for our contract, delivering seamless facilities management and an exceptional workplace experience for occupants.

The role demands experience in customer service or facilities management, strong communication, and proficiency with CAFM/Maximo systems, as well as MS Office. It is a full-time, on-site position offering a comprehensive benefits package based on qualifications and