Workplace Facilities Coordinator

Mitie Group plc.; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

Mitie Group plc. is seeking a Workplace Facilities Coordinator for maternity cover in Leeds. You will be the customer-facing representative, logging FM calls and coordinating across three sites to deliver seamless facilities services.

You will actively walk floors, ensure tidy common areas, and liaise with floor leads to keep occupants informed and safe. You will use CAFM systems to log jobs, run reports, and chase progress, maintaining strong communication and issue resolution with the client

Qualifications

• Proven experience in a customer service environment.
• Experience using CAFM systems (logging jobs, generating reports, raising purchase orders).
• Valid Health and Safety qualification preferred (IOSH desirable).

Responsibilities

• Log and chase work orders on behalf of building occupants.
• Be first point of contact for FM issues and route to correct department.
• Attend monthly floor lead meetings to share updates and actions.
• Maintain a tidy and safe appearance of floors and common areas.
• Support fire emergency procedures and building safety requirements.

Skills

Customer service

Communication

Teamwork

Tools

CAFM systems

MS Office

Job description

We are looking for a Workplace Facilities Coordinator for Maternity cover, to join our team and be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.

As a Facilities Coordinator, you will set consistently high standards across 3 sites in Leeds and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.

Facilities Coordinator to work in a team that constantly communicate together and keep each other updated in relation to all areas within the business.

You'll ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas, reporting any issues to the floor leads/ Client. As the Workplace Facilities Coordinator you will be the first point of contact for FM related issues and will take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department. You will have regular communication and monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works and will be responsible for logging and chasing work orders on behalf of the client. As the Facilities Coordinator, you will have a visible presence on the floor, actively walking the floors to check shared areas are kept clean and tidy, and to ensure we are proactively assisting building occupants. The Workplace Facilities Coordinator to play active role during Fire Emergency in line with the building procedure.

We are looking for someone with proven experience within a strong customer service environment, high quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups. The ideal candidate will be self-disciplined and able to work on their own initiative with the ability to make decisions without referral to the line manager and have experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc. You will have a Flexible and adaptable approach to work with good problem-solving skills and the ability to deal positively with conflict situations. Attention to detail, and a focus on standards and being methodical and organised is a must. Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook and the ability to support printing and audio-visual solutions will be beneficial in this role and a valid formal Health and Safety Qualification

e.g., IOSH is desirable.