Contract Support – Facilities Management (Client Liaison)

Platinum Facilities & Maintenance Services Ltd

Greater London

On-site

GBP 26,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

26 days annual leave (plus BH)

OT paid at x 1.5 & x 2.0

3% employer pension contributions

Job summary

Platinum Facilities Maintenance Services is seeking an experienced Contract Support to join our team at our London Office in Fenchurch. You will work closely with the Contract Manager to coordinate maintenance programmes, handle WIP reporting, and ensure compliance across the portfolio of sites.

The role requires 2–4 years in facilities management, strong client interaction, and good knowledge of CAFM systems.

Qualifications

Experience in a Contract Support role within a busy Facilities Management business (2–4 years).
Critical Site experience required.
WIIP/WIIP reporting experience desirable.
Customer-facing/interactions with regular client contact required.

Responsibilities

Clearing and reporting of any debt.
Managing compliance and ensuring up-to-date remedial works.
Monthly, quarterly and yearly reporting, including WIP reports.
Ensure PPMs and paperwork are up-to-date.
Undertake daily calls with contract team for planning.
Subcontractors management.
Assist Contract Manager with CAFM system as key user (PPM records, reactive works, reporting).
POs and invoicing responsibilities.
Plan and arrange call outs, maintenance visits, and delivery of materials within SLA.
Ensure reactive and PPM jobs are attended within SLA and KPIs met/exceeded.
Communicate effectively and maintain relationships at all levels internal & external.