Customer-Focused Team Member | 60% Discount

Oliver Bonas Limited; Farnham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee discount

Profit bonus

Pension plan

Flexible holidays

Mental health support

Education platform

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Job summary

Oliver Bonas Limited is hiring a Team Member to join OB teams across key days with varied shifts. You will deliver an exceptional customer experience, maintain product knowledge, and work with the store team to keep operations running smoothly.

The role prioritises helpful, friendly service, effective communication, and a proactive approach to stock and store standards. Flexible holiday and bonus opportunities accompany the role.

Qualifications

• Great people skills and kindness toward customers and colleagues.
• Excellent customer service standards.
• Calm, solutions-focused with strong listening skills.
• Genuine interest in people to make customers feel valued.
• Natural, confident communication style.
• Strong organisation and multi-tasking ability.
• Positive, energetic attitude and eagerness to learn.
• Resourcefulness and initiative to help the team.

Responsibilities

• Provide a great experience to every customer and meet service expectations.
• Maintain excellent product knowledge.
• Keep strong, clear communication with the team.
• Engage in training and contribute to team sessions.
• Take ownership of tasks and set a good example.
• Follow operational practices: stock deliveries, health and safety, stock takes.
• Maintain store housekeeping, including stockroom areas.
• Support other OB stores when needed.
• Be aware of sales targets and store performance vs targets.
• Know store best-sellers to support sales growth.

Skills

People skills

Customer service

Listening

Customer focus

Communication

Organisation

Positivity

Resourcefulness

Job description

Oliver Bonas Limited is hiring a Team Member to join OB teams across key days with varied shifts. You will deliver an exceptional customer experience, maintain product knowledge, and work with the store team to keep operations running smoothly.

The role prioritises helpful, friendly service, effective communication, and a proactive approach to stock and store standards. Flexible holiday and bonus opportunities accompany the role.