Customer Experience Team Member | 60% Discount

Oliver Bonas Limited; West of England; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous employee discount

24h employee assistance – OptimaHealth

Flexible holiday – 30 days (+35 with 1

Annual discretionary profit related

Pension scheme

Refer a Friend incentive

Enhanced parental leave

EDI network

Mental Health First Aider support

360L eLearning and learning support

Free refreshments in store

Job summary

Oliver Bonas Limited is hiring a Team Member for a 30-hour week to deliver a fantastic store experience and maintain product knowledge. You will work across key days, communicating clearly with the team and embracing ownership of tasks while following stock, health and safety, and housekeeping standards.

We look for friendly, proactive people who care about customers and enjoy working with others. The role includes training, stock replenishment, and supporting other stores when needed.

Qualifications

• Excellent customer service and interpersonal skills.
• Kind, helpful and considerate towards customers and team members.
• Calm, solutions focused with strong listening skills.
• Genuine interest in people to make customers feel valued.
• Organised with ability to multi-task and manage priorities.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities and contribute to team sessions.
• Embrace ownership of tasks and lead by example.
• Adhere to operational practices: stock deliveries, health and safety, stock takes, replenishment.
• Maintain housekeeping standards in-store and stockroom.
• Support other stores when needed.
• Be aware of store sales targets and performance metrics.
• Be aware of product best-sellers to support sales growth.

Skills

Customer service

People skills

Communication

Organisation

Positive attitude

Job description

Oliver Bonas Limited is hiring a Team Member for a 30-hour week to deliver a fantastic store experience and maintain product knowledge. You will work across key days, communicating clearly with the team and embracing ownership of tasks while following stock, health and safety, and housekeeping standards.

We look for friendly, proactive people who care about customers and enjoy working with others. The role includes training, stock replenishment, and supporting other stores when needed.